Responsible Gaming at poko
We believe gambling should be an enjoyable form of entertainment, not a source of stress. This page outlines the tools, resources, and guidance available to help every player on poko stay in control.
Our Commitment
Playing Safely with poko
poko is committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh. We understand that for the vast majority of our players, betting and casino games are a leisure activity — something to enjoy alongside cricket season, BPL matches, or a relaxing evening at home. We want to keep it that way.
However, we also recognise that for a small number of people, gambling can become problematic. poko takes this responsibility seriously. We have built a suite of player-protection tools directly into the platform, and our support team is available around the clock — Bangladesh Standard Time (UTC+6) — to assist any player who needs help.
poko is strictly for adults aged 21 and above. Age verification is required during registration, and accounts found to belong to under-age individuals will be closed immediately with all funds returned.
Responsible gaming means making informed choices about how much time and money you spend on the platform. It means treating gambling as entertainment with a budget — never as a method to recover financial losses or solve money problems. The guidelines and tools on this page are here to support you in making those informed choices every time you play on poko.
Player Tools
Controls Built Into Your poko Account
The following tools are available to all registered poko players. Contact our support team at [email protected] to activate or adjust any of them.
Set a daily, weekly, or monthly cap on how much you can deposit into your poko account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period; reductions apply straight away. You can deposit via bKash, Nagad, Rocket, or Upay — your limit applies across all payment methods combined.
Set a maximum play session length — for example 30, 60, or 90 minutes. When your session limit is reached, poko will display a reminder notification. You can choose to be automatically logged out at the end of each session, giving you a natural break point and helping you keep track of time spent on the platform.
If you feel you need a complete break from gambling, you can request a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanently. During a self-exclusion period your account will be suspended, you will be unable to log in or make deposits, and you will be removed from all marketing communications. This is the strongest protection tool we offer and is treated with the utmost seriousness by our team.
Not ready for full self-exclusion but want a short break? A cooling-off period lets you pause your account for 24 hours, 48 hours, or 7 days without fully closing it. During this time, deposits and gameplay are blocked, but your account data and balance are preserved. It takes effect immediately upon request.
poko shows you a transparent view of your activity: total deposits over any time period, total withdrawals, net win/loss position, and time spent on platform. This data is available in your account at any time. Reality check pop-ups can also be enabled to remind you of how long you have been playing during a session.
Warning Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to identify in yourself. The following signs may indicate that gambling is having a negative impact on your life. If you recognise several of these in your own behaviour, we strongly encourage you to reach out to our support team or take a break using one of the tools above.
If you are unsure whether your gambling is a problem, it is better to seek guidance early. Speaking to our support team is confidential and carries no judgement. We are here to help, not to restrict.
- !Gambling with money set aside for rent, food, utilities, or family expenses.
- !Chasing losses — continuing to bet in order to win back money you have already lost.
- !Lying to family or friends about how much time or money you spend on gambling.
- !Feeling anxious, irritable, or restless when you are not gambling or when you try to reduce your play.
- !Borrowing money or selling possessions to fund gambling activity.
- !Neglecting work, studies, or family responsibilities because of time spent gambling.
- !Finding it difficult to stop or cut down gambling even when you want to.
Setting Limits
How to Set Personal Limits on poko
Setting limits before you start playing is one of the most effective responsible gaming strategies. We recommend every player — not just those experiencing difficulties — takes a moment to configure the limits that reflect their personal budget and time availability. Here is how to get started.
Before your next session, decide on a fixed amount in BDT that you are fully comfortable losing. This is your entertainment budget — treat it the same as a cinema ticket or a meal out. Once that amount is gone, your session ends. Set this figure as your deposit limit in your account settings so the platform enforces it for you automatically.
Decide in advance how long each session should last. A 30-minute or 60-minute limit is a good starting point for most players. Enable poko's session time reminder so you receive a notification when your pre-set time is up. Combining a money limit with a time limit is the most effective dual-control strategy for keeping gambling in healthy proportion.
Check your account activity summary at least once a month. Compare your actual spend against your intended budget. If you find yourself repeatedly requesting limit increases or playing right up to your session limit every day, take it as a signal to reassess and potentially reach out for support. Honest self-review is the cornerstone of responsible gaming.
Self-Exclusion
Requesting a Self-Exclusion on poko
Self-exclusion is available to any poko player who feels they need a break from gambling. It is a firm commitment — once activated, poko will not accept any requests to reactivate the account until the exclusion period has fully expired, except in the case of permanent exclusion which cannot be reversed.
To request self-exclusion, contact our support team by email at [email protected] with the subject line "Self-Exclusion Request" and your registered account username. Include the exclusion period you want (1 month / 3 months / 6 months / 1 year / permanent). Our team will process the request and confirm the exclusion by return email, typically within a few hours.
During your self-exclusion period: your account is suspended and inaccessible; all deposit methods are blocked; you will not receive any promotional emails or bonus offers from poko; any pending withdrawals will be processed and paid out to you; your account balance is preserved and will be available when the exclusion expires (if not permanent). We may also share your details with any affiliated platform upon request to help you maintain a wider exclusion.
When a fixed-term self-exclusion period expires, your account is not automatically reactivated. You must contact support to request reactivation, and we will carry out a brief welfare check before restoring access. We encourage returning players to review their deposit and session limits before placing their first bet back, and to start with conservative limits while re-establishing their play habits.
Minor Protection
Keeping Minors Safe
poko is strictly an adults-only platform. No person under the age of 21 may open an account, make a deposit, or participate in any form of gambling on poko. We verify the age of every player during registration and may request additional documentation at any time to confirm that an account holder meets the minimum age requirement.
If you share a device with family members or others who may be under 21, we strongly recommend taking the following precautions to prevent accidental or unauthorised access to your poko account.
Never share your poko username and password with anyone, including family members. Use a unique, strong password that is not used for any other account. Enable any device lock screen or PIN protection so that your device cannot be accessed without your authentication. Log out of poko when you are not actively using the platform.
If you suspect that a minor has accessed or attempted to access a poko account — whether your own or another — please contact us immediately at [email protected]. We will investigate and take appropriate action without delay. Any account found to have been used by a person under 21 will be closed and all associated funds will be handled in accordance with our terms and applicable regulations.
Get Help
You Are Not Alone — We Are Here to Help
If gambling is causing you distress, affecting your relationships, or creating financial difficulties, please do not hesitate to reach out. The poko support team treats all responsible gaming enquiries with complete confidentiality and compassion. There is no judgement — only practical help and access to the tools that can make a real difference.
Our support team is available 24 hours a day, 7 days a week, at Bangladesh Standard Time (UTC+6). You can also contact us to request any of the player protection tools described on this page — deposit limits, cooling-off periods, or self-exclusion — at any time, with no questions asked beyond what is needed to process your request.
Contact poko Support
Our responsible gaming team is available around the clock. Email us at any time — we typically respond within a few hours. All enquiries are treated with complete confidentiality.
[email protected]Play Responsibly with poko
Gambling is best enjoyed as entertainment. Set your limits, play within your means, and explore everything poko has to offer — safely and on your terms.