Privacy Policy — poko
Your privacy matters to us. This policy explains exactly what personal information poko collects, how we use it, and the choices you have as a registered player on our platform.
Overview
Our Commitment to Your Privacy
poko is committed to protecting the personal information of every player who registers on our platform. This Privacy Policy ("Policy") describes how poko ("we", "us", "our") collects, processes, stores, and protects personal data in connection with the operation of the poko gaming platform accessible at poko.vin.
By creating an account with poko or by continuing to use the platform, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein. If you do not consent, you should not create an account or use poko's services. This Policy applies to all players regardless of whether they access the platform from Dhaka, Chittagong, Sylhet, Khulna, or any other location in Bangladesh.
We take a minimal-data approach wherever possible — collecting only what is genuinely necessary to provide you with a safe, compliant, and functional gaming service. We do not sell your personal data to third parties and we do not use your data for purposes unrelated to the operation and improvement of the poko platform.
Key Principles
Privacy at a Glance
The following summarises our core privacy commitments. Full details are provided in the clauses that follow.
All data transmitted between your device and poko.vin is protected by SSL encryption. Your financial transactions, login credentials, and personal details travel over a secure channel at all times.
poko does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate and improve our platform and to comply with our legal obligations.
We only send promotional communications to players who have opted in to receive them. You may opt out at any time by contacting our support team. Transactional communications (such as deposit confirmations and account notices) are not subject to opt-out as they relate to your account.
Registered players have the right to access, correct, and request deletion of their personal data, subject to legal retention obligations. Requests can be submitted to our support team and will be handled within a reasonable timeframe.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or reporting requirements that may apply to our operation.
Data Collection
What Personal Information We Collect
poko collects personal information in several ways: directly from you when you register or interact with the platform, automatically through technical systems as you use the site, and occasionally from third-party verification providers as part of our KYC process. The categories of personal information we collect are described below.
When you open a poko account we collect your full legal name, date of birth, mobile phone number, and the account credentials (username and password) you create. This information is required to establish your account, verify your age, and communicate with you about your account status.
As part of our KYC obligations, we may request copies of government-issued identity documents (such as a National ID card or passport), proof of address, and, where required for payment verification, documentation relating to the payment method used. These documents are processed securely and retained only for as long as required by applicable law.
We record details of all deposits and withdrawals made through your poko account, including the payment method used (for example bKash, Nagad, Rocket, or Upay), transaction amounts in BDT, timestamps, and transaction reference numbers. This data is necessary to process your transactions, resolve disputes, and comply with financial reporting obligations.
When you use poko we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, the pages and games you visit, session duration, and referring URL. This information helps us to detect fraud, optimise platform performance, and ensure a consistent experience across all devices used by players in Bangladesh.
Data Use
How poko Uses Your Personal Information
poko processes your personal data only for lawful purposes that are directly related to providing you with a safe and functional gaming service. The principal purposes for which we use your information are set out below.
We use your registration information to create and manage your account, verify your identity and age, process deposits and withdrawals, and deliver the gaming services you have requested. Without this processing, we cannot operate your account.
We analyse account activity, transaction patterns, device data, and IP information to detect and prevent fraud, money laundering, bonus abuse, and other prohibited conduct. Where suspicious activity is identified, we may share relevant data with financial institutions or law enforcement as required by applicable law.
We use gameplay and account data to monitor for signs of problem gambling behaviour. Where our systems detect patterns consistent with harmful gambling, we may contact you with responsible gaming information or apply account protections. This processing is conducted in your interest and in fulfilment of our duty of care obligations.
Aggregated and anonymised usage data is used to analyse how players interact with poko, identify areas for improvement, test new features, and optimise the platform's performance on the mobile devices and network conditions typical in Bangladesh. Individual players are not identified in analytics reporting.
Data Sharing
When and With Whom We Share Your Information
poko does not sell, rent, or trade your personal information. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
In all cases where personal data is shared with a third party, poko requires contractual assurances that the recipient will handle the data securely, use it only for the specified purpose, and not share it further without authorisation.
To process your deposits and withdrawals, we share necessary transaction data with the payment service providers you select — including bKash, Nagad, Rocket, Upay, and card processing networks. These providers receive only the minimum information required to complete the transaction and are contractually bound to process it securely.
During the KYC process, we may share your identity documents and personal details with third-party identity verification services. These services compare the information you provide against reference databases to confirm your identity. They do not retain your data beyond what is required to complete the verification.
Where we are required by law to disclose personal data — for example in response to a lawful request from a regulatory authority, court order, or law enforcement agency — we will comply with that obligation. We will, where legally permitted, notify the affected player of any such disclosure.
Cookies
Cookies and Tracking Technologies
poko uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymous usage statistics. Cookies are small text files placed on your device by your browser when you visit poko.vin.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of some features on poko. Strictly necessary cookies (such as session cookies required for login) cannot be disabled without preventing the platform from functioning.
These cookies are required for the platform to function. They include session authentication cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and cookies that remember your language and currency preferences.
We use anonymised analytics cookies to understand how players navigate poko — which sections are most visited, how long sessions last, and where players encounter difficulties. This data is processed in aggregate form and is never linked back to an individual player's identity.
Your Rights
Your Data Rights as a poko Player
poko respects your rights with regard to the personal data we hold about you. The following rights are available to all registered players. To exercise any of these rights, contact our support team at [email protected] with your account username and a description of your request.
- ✓Right of access — you may request a copy of the personal data we hold about you at any time.
- ✓Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
- ✓Right to erasure — subject to our legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
- ✓Right to restrict processing — in certain circumstances you may ask us to suspend the processing of your personal data while a correction or objection request is being reviewed.
- ✓Right to object — you may object to the processing of your personal data for direct marketing purposes at any time, and we will stop that processing immediately.
- ✓Right to data portability — where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
Security
Data Retention and Security Measures
poko implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly as technology and threat landscapes evolve.
Our security framework includes SSL/TLS encryption for all data in transit, access controls limiting data visibility to authorised personnel only, regular security testing of the platform, and secure storage of sensitive documents submitted during KYC. No security system is completely impenetrable, and in the event of a data breach we will notify affected players promptly and take all available steps to contain the incident.
Account data is retained for as long as your account remains active and for a period after closure as required by applicable financial regulations. KYC documents are retained for the minimum period required by anti-money laundering obligations. Technical and usage logs are retained for a shorter period sufficient for fraud detection and platform diagnostics. When data is no longer required, it is securely deleted or anonymised.
In the event of a security incident affecting your personal data, poko will act swiftly to contain the incident, assess the scope, and notify affected players as soon as reasonably possible. We maintain an incident response procedure that is reviewed and tested at regular intervals to ensure it remains effective.
Updates
Policy Changes and How to Contact Us
poko reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players via their account contact details or through a prominent notice on the platform before the changes take effect. The date shown at the top of this page reflects when the current version was last revised. We encourage you to review this Policy periodically to stay informed about how we protect your information.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact our support team by email at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe. Please include your registered account username in any correspondence so we can locate your records efficiently.
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